Terms of Service

These Terms of Service govern your use of Arrivio by Ivrly, a guest communication platform operated by Ivrly, LLC, 2 Stanley Place, Far Hills, NJ 07931. By accessing or using the service, you agree to these terms.

1. The Service

Arrivio by Ivrly provides SMS-based guest communication tools for independent hospitality properties. The service includes a guest-facing digital welcome page, check-in instructions, local guides, dining recommendations, and related features delivered via SMS link.

2. Accounts and Access

You must provide accurate information when registering. You are responsible for maintaining the security of your account credentials. Ivrly, LLC reserves the right to suspend or terminate accounts that violate these terms.

3. Billing and Payment

The service is billed monthly at $5.00 per month, which includes up to 10 rooms. Additional rooms are billed at $0.50 per room per month. Pricing is subject to change with notice to active subscribers. New accounts include a free trial period before billing begins.

We offer a 30-day money-back guarantee. If you are not satisfied for any reason, contact us at hello@ivrly.com within 30 days of your first payment and we will issue a full refund automatically — no questions asked. Refunds are processed through Paddle, our Merchant of Record, and may take 5–10 business days to appear on your statement.

We will send you an email notification 5 days before your free trial ends and before each renewal charge. Billing is handled by Paddle, our Merchant of Record, who manages all VAT and tax obligations globally.

4. Acceptable Use

The service is intended for legitimate hospitality operations. You may not use the service to send unsolicited messages, spam, or any content that is illegal, harassing, or deceptive.

You are responsible for obtaining appropriate consent before sending SMS messages, in accordance with applicable laws including the TCPA (United States), GDPR (European Union), and equivalent regulations in your jurisdiction. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.

5. Your Data

You retain ownership of your property information, guest data, and message content. By using the service, you grant Ivrly, LLC a limited license to process this data solely for the purpose of providing the service. We do not sell your data to third parties.

6. Prohibited Jurisdictions

The service may not be used in countries subject to U.S. or international export restrictions. Use of the service from sanctioned jurisdictions is strictly prohibited.

7. Disclaimer of Warranties

The service is provided on an as-is and as-available basis, without warranties of any kind, express or implied. Ivrly, LLC does not warrant that the service will be uninterrupted, error-free, or free of harmful components.

8. Limitation of Liability

To the fullest extent permitted by law, Ivrly, LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.

9. Third-Party Services

The service relies on third-party providers including Twilio (SMS delivery), Paddle (billing), Supabase (database), Vercel (hosting), and Cloudflare R2 (storage). Your use of the service is also subject to their respective terms and policies.

10. Governing Law

These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

11. Changes to These Terms

We may update these terms from time to time. Continued use of the service after changes are posted constitutes acceptance of the revised terms. We will notify active users of material changes by email.

13. Contact

Questions about these terms? Contact us at hello@ivrly.com or by mail at Ivrly, LLC, 2 Stanley Place, Far Hills, NJ 07931.